It usually takes 5-7 business days for standard shipping within the 48 continental states. Longer time is expected for Alaska, Hawaii, and Puerto Rico. You may choose the expedited shipping option for faster delivery.
The sampling kit actually has a spare set of sample vial and cotton swab as back up. We will send you a replacement kit upon request, at no additional cost.
The easiest way to contact us is through email or to submit your message online. We will get back to you within 1 business day. You are also welcome to call us at (858) 622-9498 during our business hours (8AM – 6PM PDT/PST).
First, please log into your online account to activate your kit. You will need to complete a short questionnaire to share some relevant health information before authorizing us to process your sample. Next, check the kit content to make sure everything looks fine. Finally, follow the instructions to do the sampling.
The whole process usually takes 4-6 weeks. The same day your sample arrives to our lab, they will be processed through our cutting-edge microbiome pipeline, which consists of major steps of total DNA extraction, library construction, NGS sequencing and data analysis. You will be notified via email once your results are available online.
It is our top priority to protect and preserve customer privacy. You are the only one with the control of your sequencing & analysis data, as well as your personal information.
Our sampling kits are stable for at least one year at room temperature. Sampled vials that contain microorganisms, however, should not be stored more than a week at room temperature, or more than a month when refrigerated.